{"id":991491,"date":"2024-12-01T08:32:02","date_gmt":"2024-12-01T08:32:02","guid":{"rendered":"https:\/\/usal.edu.lb\/?page_id=991491"},"modified":"2025-12-23T09:56:46","modified_gmt":"2025-12-23T09:56:46","slug":"complaints","status":"publish","type":"page","link":"https:\/\/usal.edu.lb\/ar\/complaints\/","title":{"rendered":"\u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0637\u0644\u0627\u0628"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"991491\" class=\"elementor elementor-991491\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c40c12 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"3c40c12\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;,&quot;tmea_shape_divider_top&quot;:&quot;none&quot;,&quot;tmea_shape_divider_bottom&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bfc8065\" data-id=\"bfc8065\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8934471 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8934471\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;tmea_shape_divider_top&quot;:&quot;none&quot;,&quot;tmea_shape_divider_bottom&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6bb9f6\" data-id=\"d6bb9f6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-717b11a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"717b11a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Student Complaints\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2847b6e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2847b6e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;tmea_shape_divider_top&quot;:&quot;none&quot;,&quot;tmea_shape_divider_bottom&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3e9abd6\" data-id=\"3e9abd6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\n\t\t<div class=\"elementor-element elementor-element-cac85d5 elementor-widget elementor-widget-text-editor\" data-id=\"cac85d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The University of Sciences\u00a0 and Arts in Lebanon &#8211; USAL considers the filing of complaints to be a right of its enrolled students, whether the subject relates to academic or non-academic services provided by the university, or to issues of discrimination or mistreatment by an academic or administrative entity. The university ensures that the student will not face any discrimination or hardship as a result of filing a complaint, and it guarantees the confidentiality of the submitted complaints, as the addressed entity is the sole authority authorized to access the content of the complaint along with any appointed personnel for follow-up.<\/span><\/p><p><span style=\"font-weight: 400;\">Students can submit complaints via the complaint box located in the university lobby.<\/span><\/p><p><span style=\"font-weight: 400;\">Before submitting a complaint, the student should note:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The number of complaints filed during the academic year should not exceed four.<\/span><\/li><li aria-level=\"1\"><span style=\"font-weight: 400;\">Only the designated form for complaints should be used.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">It should be noted that the student has the right to appeal to a higher authority if they are dissatisfied with the outcome of the follow-up.<\/span><\/p><p><span style=\"font-weight: 400;\">To submit a complaint, the student can fill out the form and place it in the complaint box at the university.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The student will be informed of the results of the complaint follow-up within a maximum of two weeks from the date of submission.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d817cb\" data-id=\"2d817cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b825b6b elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"b825b6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;_animation&quot;:&quot;none&quot;,&quot;motion_fx_scale_direction&quot;:&quot;out-in&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1708\" src=\"https:\/\/usal.edu.lb\/wp-content\/uploads\/2024\/12\/front-view-young-male-doctor-medical-suit-with-note-analysis-yellow-scaled.jpg\" class=\"attachment-full size-full wp-image-991503\" alt=\"A male student in a medical uniform, holding a clipboard and pointing, appears to be speaking or addressing a concern.\" srcset=\"https:\/\/usal.edu.lb\/wp-content\/uploads\/2024\/12\/front-view-young-male-doctor-medical-suit-with-note-analysis-yellow-scaled.jpg 2560w, https:\/\/usal.edu.lb\/wp-content\/uploads\/2024\/12\/front-view-young-male-doctor-medical-suit-with-note-analysis-yellow-300x200.jpg 300w, https:\/\/usal.edu.lb\/wp-content\/uploads\/2024\/12\/front-view-young-male-doctor-medical-suit-with-note-analysis-yellow-1024x683.jpg 1024w, https:\/\/usal.edu.lb\/wp-content\/uploads\/2024\/12\/front-view-young-male-doctor-medical-suit-with-note-analysis-yellow-768x512.jpg 768w, https:\/\/usal.edu.lb\/wp-content\/uploads\/2024\/12\/front-view-young-male-doctor-medical-suit-with-note-analysis-yellow-1536x1025.jpg 1536w, https:\/\/usal.edu.lb\/wp-content\/uploads\/2024\/12\/front-view-young-male-doctor-medical-suit-with-note-analysis-yellow-2048x1366.jpg 2048w, https:\/\/usal.edu.lb\/wp-content\/uploads\/2024\/12\/front-view-young-male-doctor-medical-suit-with-note-analysis-yellow-700x467.jpg 700w, https:\/\/usal.edu.lb\/wp-content\/uploads\/2024\/12\/front-view-young-male-doctor-medical-suit-with-note-analysis-yellow-1200x800.jpg 1200w, https:\/\/usal.edu.lb\/wp-content\/uploads\/2024\/12\/front-view-young-male-doctor-medical-suit-with-note-analysis-yellow-500x334.jpg 500w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddea229 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddea229\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;tmea_shape_divider_top&quot;:&quot;none&quot;,&quot;tmea_shape_divider_bottom&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6d687da\" data-id=\"6d687da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9a9e8f elementor-widget elementor-widget-heading\" data-id=\"c9a9e8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Scholarship Programs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ad62841\" data-id=\"ad62841\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8df495 elementor-widget elementor-widget-text-editor\" data-id=\"c8df495\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: Inter, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;\">At USAL, we provide accessible funding and resources that help alleviate the cost of education, ensuring that all individuals have the opportunity to pursue their academic and career aspirations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-a466eb8\" data-id=\"a466eb8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47cb832 elementor-widget elementor-widget-tme-button\" data-id=\"47cb832\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tme-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"tme-btn-wrapper\">\n            <a id=\"\" class=\"tme-btn-md \" href=\"\/financial-aid\/\"  target=\"_blank\"  rel=\"nofollow\">\n\t\t\t\tFinancial Aids            <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5638185 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5638185\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;tmea_shape_divider_top&quot;:&quot;none&quot;,&quot;tmea_shape_divider_bottom&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69ea29c\" data-id=\"69ea29c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3027801 elementor-widget__width-auto animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3027801\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FORM<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aaa6fd4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aaa6fd4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;tmea_shape_divider_top&quot;:&quot;none&quot;,&quot;tmea_shape_divider_bottom&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55908d8\" data-id=\"55908d8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ec6cf4 elementor-widget elementor-widget-heading\" data-id=\"5ec6cf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Are you ready to take the next step toward your  future career?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e489d9 elementor-widget elementor-widget-tme-button\" data-id=\"7e489d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tme-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"tme-btn-wrapper\">\n            <a id=\"\" class=\"tme-btn-md \" href=\"\/apply-form\/\"  target=\"_blank\"  rel=\"nofollow\">\n\t\t\t\tApplication Form            <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae6040d elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"ae6040d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/request-info\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request Info<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a691a9e elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"a691a9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/schedule-a-tour\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">visit<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Student Complaints The University of Sciences\u00a0 and Arts in Lebanon &#8211; USAL considers the filing of complaints to be a right of its enrolled students, whether the subject relates to academic or non-academic services provided by the university, or to issues of discrimination or mistreatment by an academic or administrative entity. The university ensures that&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-991491","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Students Complaints - USAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/usal.edu.lb\/ar\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Students Complaints - USAL\" \/>\n<meta property=\"og:description\" content=\"Student Complaints The University of Sciences\u00a0 and Arts in Lebanon &#8211; USAL considers the filing of complaints to be a right of its enrolled students, whether the subject relates to academic or non-academic services provided by the university, or to issues of discrimination or mistreatment by an academic or administrative entity. 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